All deliveries are made www.gitane-rhapsody.com Site by DHL or carriers Chonopost time will be 2-15 working days. Please note that working days do not include weekends or holidays and that the delay is given for information only . In addition , this period varies according to the shipping zone .
Each delivery shall be deemed effective upon the availability of the product to the buyer by the carrier. In other words, when your package status is "delivered" to the Chronopost or DHL system.
Your order is sent to the delivery address you have provided , it is imperative to give us as much information on the place of receipt and tell us all the important details ( door code , intercom, ... ) . Delivery charges are shown before the registration of the order according to the geographical area of the delivery address .
JRS DISTRIBUTION ensures the timeliness of shipments of its package for your order to be delivered with the utmost care as soon as possible . On sending your package, an email will be sent with a parcel number so you can follow his route.
In case of missed delivery at the place indicated by the customer , a notice will be left in the mailbox by the carrier. The package or packages will be made available in the post office or the nearest Relais developed during the 10 days following the filing of this notice .
To ship internationally , DHL perform three transition to the address provided .
If the order is refused on receipt to the address indicated , the cost of returning the package to the new address will be borne by the purchaser.
It is up to the buyer to check the inbound shipments and make all reserves and complaints which would appear justified , or even refuse the package if it is likely to have been opened or if obvious traces deterioration . Such reserves and claims must be presented to the carrier by registered letter with acknowledgment of receipt within three working days of delivery of the products , with a copy addressed to JRS DISTRIBUTION
Any delay in delivery can not be attributed only to the carrier . However, if the delivery time exceed thirty days from the order, the contract may be terminated and the buyer paid.
RETURN AND RIGHT OF WITHDRAWAL
Pursuant to Article L.121 -20 and subparagraphs of the Consumer Code , the buyer has a period of 14 working days from the date of receipt of the order to return any item does not suit him and request an exchange or refund without penalty , except for return shipping costs .
The buyer must make the request using the " my order history " section or by mail to email@example.com , within 48 hours of signing the delivery note and monitor instructions .
. Products must be returned in perfect condition, complete ( original label , dust cover cotton ......) accompanied by a copy of the documents attached to the order , to the following address : Five 69 rue d'Aboukir 75002 Paris France . products returned incomplete , damaged , soiled or damaged by the customer will not be refunded .
For safety reasons , no return will be done by hand .
Return costs and risks are borne by the client. It is therefore recommended him to keep proof of this return, which implies that the products are returned with parcel tracking , or by any other means giving a certain date. Unless the client wanted a product exchange , refund of the full price charged ( initial delivery costs included) returned products will be made by crediting the credit card, no later than thirty days following the date to which the right of withdrawal has been exercised.
However, in case of a partial exercise of the right of withdrawal on only part of an order containing multiple products, JRS DISTRIBUTION will not be able to refund all shipping costs initially billed to the customer.